What do customers want or expect? Historically, customers have expected basics like quality service and fair pricing — but modern customers have much higher expectations, such as proactive service, personalized interactions, and connected experiences across digital channels.
What do all customers expect? They crave a personalized experience. They want you to solve their problems. They wish you would listen to them. They like you to be proactive.
What do consumers look for when shopping? Shoppers want more than just quality and convenience; they look for products and brands that align with their personal values. Through their purchase choices, consumers purposefully seek to influence their communities and the environment and confirm how they see themselves in the world.
What do customers notice first when they enter a store? Let’s look at 3 things that customers almost always notice when they walk into any business for the first time: the people, the smells, and the cleanliness.